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Microsoft Exchange 2010 helps achieve new levels of reliability and performance by delivering features that simplify your administration, protect your communications and meet users’ demands for greater business mobility.  With new deployment and storage options, enhanced inbox management capabilities and e-mail archiving built-in, Exchange 2010 helps lower costs and enhance business outcomes.


Exchange 2010 offers a simplified approach to high availability and disaster recovery coupled with enhanced maintenance tools to help achieve new levels of reliability.   Building on Continuous Replication technologies in Exchange 2007 you can:

  • Remove the need to deploy complex and costly clustering and third-party data replication products for full-scale Exchange redundancy
  • Automate mailbox database replication and failover with as few as two servers or across geographically dispersed datacenters
  • Maintain availability and fast recovery with up to 16 Exchange-managed replicas of each mailbox database
  • Limit user disruption during mailbox moves between e-mail servers, allowing you to perform migration and maintenance activities on your schedule, even during business hours


Exchange 2010 provides users’ access to all of their communications from a single location while making it easier for them to collaborate with each other and their business partners.  These include the ability to: 

  • Offer users a premium Outlook experience across the desktop, Web and mobile devices, including OWA support for browsers like Apple Safari and Mozilla Firefox
  • Unify access to e-mail, voice mail, instant messaging, and text messages enabling your users to choose the best way to communicate no matter where they are
  • Add native support for virtually every mobile device, including a premium experience with Windows Mobile, through Exchange ActiveSync
  • Share free/busy information with external business partners for fast and efficient scheduling, choosing the level of detail you wish to share

Exchange 2010 adds new productivity features that help users easily organise and prioritise the communications in their inboxes. 

  • An enhanced conversation view that automatically organises message threads based on the natural conversation flow
  • MailTips that inform users, before they click send, about message details that could lead to undeliverable or mis-sent e-mails, like accidentally sending confidential information to external recipients, reducing inbox clutter, extra steps, and help desk calls

Exchange 2010 will enable your users to receive their voice mail messages right in their inboxes, and manage those voice mail messages just as they do e-mail, with familiar tools like Outlook and Outlook Web Access. You can benefit from the cost-savings of voice mail systems consolidation and replacement .  Users will have access to:

  • Text transcription of voice mail messages, allowing users to quickly triage messages without having to play the audio file
  • Personalised auto attendant for their voice mail
  • Tools to create call answering and routing rules for individuals or groups of callers based on Caller ID and contact information ensuring that every caller gets the experience your users intend
  • Phone-based access to their whole inbox – including e-mail, calendar, and contacts – in nearly 30 languages with Outlook
    Voice Access


Exchange 2010 delivers new, integrated e-mail archiving functionality–including granular multi-mailbox search, item-level retention policies and instant legal hold–making it easier to address compliance and discovery requirements. Administrators get centralised control of all archives while users get direct access to their archived mail, including a familiar archive experience that does not disrupt the way they manage their inboxes every day. With these new features you can:

  • Easily move unwieldy Outlook Data Files (PSTs) from the PC back to Exchange for more efficient control and legal discovery
  • Simplify the classification of e-mail with new centrally definable Retention Policies that can be applied to individual e-mail messages or folders
  • Conduct cross-mailbox searches through an easy-to-use Web-based interface, or through Roles-based access control, empowering your HR or compliance officers to execute targeted searches

Exchange 2010 provides Information Protection and Control support to encrypt, moderate and block sensitive or inappropriate e-mail based on specific sender, receiver and content attributes. Key functionality enables you to:

  • Combine Exchange 2010 and Active Directory Rights Management Services (ADRMS) so that you and your users can apply Information Rights Management protection automatically to restrict access and use of information within a message–
    wherever it is sent.
  • Enable partners and customers to read and reply to IRM-protected mail–even if they do not have Active Directory Rights Management Services (ADRMS) on premise
  • Enable managers to review mail and either approve or block transmission