Windows 7, Enterprise Desktop Support Technician

Outline

Module 1: Troubleshooting Operating System and Application Installations

This module explains how to perform troubleshooting techniques related to the operating system and applications.

Lessons

• Troubleshooting the Operating System
• Troubleshooting the Application Installation

Lab : Troubleshooting Operating System and Application Installations

• Troubleshooting Disk Configurations
• Troubleshooting Deployed Application Settings
• Troubleshooting Application File Type Associations

After completing this module, students will be able to:

• Identify and use operating system troubleshooting techniques.
• Identify and use application installation troubleshooting techniques.

Module 2: Installing, Upgrading, and Migrating to Windows 7

This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7.

Lessons

• Preparing to Install Windows 7
• Performing a Clean Installation of Windows 7
• Upgrading and Migrating to Windows 7
• Performing Image-based Installation of Windows 7
• Configuring Application Compatibility

Lab : Installing and Configuring Windows 7

• Migrating Settings by using Windows Easy Transfer
• Configuring a Reference Image of Windows 7
• Configuring a Reference Image

After completing this module, students will be able to:

• Describe the key features, editions, and hardware requirements of Windows 7
• Perform a clean installation of Windows 7
• Upgrade and Migrate to Windows 7 from an earlier version of Windows
• Perform an image-based installation of Windows 7
• Resolve common application compatibility issues

Module 3: Assessing Application Compatibility in Windows 7

This module describes the process for addressing common application compatibility issues experienced during a typical operating system deployment. It also explains how to use the Microsoft Application Compatibility Toolkit (ACT) to help inventory, analyze, and mitigate application compatibility issues.

Lessons

• Overview of Application Compatibility
• Assessing and Resolving Application Compatibility Issues by Using ACT 5.5

Lab : Evaluating Application Compatibility Using the Microsoft Application Compatibility Toolkit

• Installing and Configuring ACT
• Collecting Application Inventory
• Organizing the Application Inventory
• Analyzing Application Inventory Results

Lab : Creating Application Compatibility Fixes

• Identifying Application Compatibility Issues
• Mitigating Application Issues

After completing this module, students will be able to:

• Describe the process and guidelines for resolving common application compatibility issues during an operating system deployment
• Inventory, analyze, and mitigate application compatibility issues by using ACT 5.5

Module 4: Planning and Deploying Applications and Updates to Windows 7 Clients

This module discusses the implications of deploying applications to Windows 7 clients including Microsoft Office 2007. It also discusses the use of Windows Server Update Services (WSUS).

Lessons

• Determining the Application Deployment Method
• Deploying the 2007 Microsoft Office System
• Planning and Configuring Desktop Updates by Using WSUS

Lab : Determining the Application Deployment Method

• Determining the Application Deployment Method

Lab : Customizing the Microsoft Office Professional Plus 2007 Installation

• Configuring the Setup Category
• Configuring the Features Category
• Installing Microsoft Office Professional Plus By Using the Setup Customization File

Lab : Planning and Managing Updates by Using WSUS

• Planning Automatic Updates Settings
• Configuring Automatic Updates Settings by Using Group Policy
• Approving and Deploying an Update by Using WSUS

After completing this module, students will be able to:

• Determine an appropriate application deployment method based upon business requirements
• Customize and deploy Office 2007 based on business requirements
• Plan and configure desktop updates by using WSUS

Module 5: Configuring Disks and Device Drivers

This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired.

Lessons

• Partitioning Disks in Windows 7
• Managing Disk Volumes
• Maintaining Disks in Windows 7
• Installing and Configuring Device Drivers

Lab : Configuring Disks and Device Drivers

• Configuring Disks
• Configuring Disk Quotas (Optional)
• Updating a Device Driver

After completing this module, students will be able to:

• Configure disk partitions on a Windows 7 client computer
• Create and manage disk volumes
• Manage file system fragmentation and disk quotas
• Install and configure device drivers

Module 6: Configuring File Access and Printers on Windows 7 Client Computers

This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing.

Lessons

• Overview of Authentication and Authorization
• Managing File Access in Windows 7
• Managing Shared Folders
• Configuring File Compression
• Managing Printing

Lab : Configuring File Access and Printers on Windows 7 Client Computers

• Create and Configure a Public Shared Folder for all Users
• Configuring Shared Access to Files for Specific Users
• Creating and Sharing a Printer

After completing this module, students will be able to:

• Describe authentication and authorization
• Manage file access on a Windows 7 client computer
• Create and manage shared folders
• Configure file compression
• Install, configure, and administer printers

Module 7: Configuring Network Connectivity

This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity.

Lessons

• Configuring IPv4 Network Connectivity
• Configuring IPv6 Network Connectivity
• Implementing Automatic IP Address Allocation
• Overview of Name Resolution
• Troubleshooting Network Issues

Lab : Configuring Network Connectivity

• Configuring IPv4 Addressing
• Configuring IPv6 Addressing
• Troubleshooting Network Connectivity

After completing this module, students will be able to:

• Configure IPv4 network connectivity
• Configure IPv6 network connectivity
• Implement automatic IP address allocation
• Troubleshoot common network related issues by using the tools available in Window 7

Module 8: Configuring Wireless Network Connections

This module describes key wireless network technologies and how to configure wireless network components and the Windows 7 elements that are necessary to access wireless networks.

Lessons

• Overview of Wireless Networks
• Configuring a Wireless Network

Lab : Configuring Wireless Network Connections

• Determining the appropriate configuration for a wireless network
• Troubleshooting Wireless Connectivity

After completing this module, students will be able to:

• Describe the standards and technologies related to wireless network connections
• Configure a wireless network connection

Module 9: Securing Windows 7 Desktops

This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8.

Lessons

• Overview of Security Management in Windows 7
• Securing a Windows 7 Client Computer by Using Local Security Policy Settings
• Securing Data by Using EFS and BitLocker
• Configuring Application Restrictions
• Configuring User Account Control
• Configuring Windows Firewall
• Configuring Security Settings in Internet Explorer 8
• Configuring Windows Defender

Lab : Configuring UAC, Local Security Policies, EFS, and AppLocker

• Using Action Center
• Configuring Local Security Policies
• Encrypting Data
• Configuring AppLocker

Lab : Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender

• Configuring Windows Firewall
• Configuring Internet Explorer 8 Security
• Configuring Windows Defender

After completing this module, students will be able to:

• Explain the security management features of Windows 7
• Configure local security policy settings on a Windows 7 client computer
• Secure data by using EFS and BitLocker
• Configure application restrictions by using AppLocker
• Configure user account control settings
• Configure Windows Firewall on a Windows 7 client computer
• Configure security-related settings in Internet Explorer to help protect a Windows 7 client computer that is connected to the Internet
• Configure Windows Defender to help protect a Windows 7 client computer against malicious software

Module 10: Optimizing and Maintaining Windows 7 Client Computers

This module describes how to use the monitoring and configuration tools to obtain information about Windows 7 performance and how to troubleshoot performance and reliability problems.

Lessons

• Maintaining Performance by Using the Windows 7 Performance Tools
• Maintaining Reliability by Using the Windows 7 Diagnostic Tools
• Backing Up and Restoring Data by Using Windows Backup
• Restoring a Windows 7 System by Using System Restore Points
• Configuring Windows Update

Lab : Optimizing and Maintaining Windows 7 Client Computers

• Monitoring System Performance
• Backing Up and Restoring Data
• Configuring System Restore Points
• Configuring Windows Update

After completing this module, students will be able to:

• Maintain the performance of a Windows 7 client computer by using performance management tools
• Maintain reliability of a Windows 7 client computer by using the diagnostic tools
• Back up and restore data on a Windows 7 client computer by using Windows Backup
• Restore a Windows 7 system by using system restore points
• Configure Windows Update on a Windows 7 client computer

Module 11: Designing, Configuring, and Managing the Client Environment

This module examines how to design, configure, and manage Windows 7 client configurations. Specifically, it discusses Group Policy, Internet Explorer, and system security settings.

Lessons

• Overview of Planning Client Configuration
• Designing and Configuring Standard System Settings
• Designing and Configuring Internet Explorer Settings
• Designing and Configuring Security Settings
• Designing and Implementing Group Policy
• Troubleshooting Group Policy

Lab : Designing and Configuring the Client Environment

• Designing a Client Environment
• Implementing a Client Configuration

Lab : Troubleshooting GPO Issues

• Resolving a GPO Application Problem

After completing this module, students will be able to:

• Determine the method for implementing the client configuration
• Design and configure standard system settings on Windows 7 client computers
• Design and configure Internet Explorer settings on Windows 7 client computers
• Design and configure security settings on Windows 7 client computers
• Design and implement group policy for configuring Windows 7 client computers
• Troubleshoot group policy issues

Module 12: Configuring Mobile Computing and Remote Access in Windows 7

This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7.

Lessons

• Configuring Mobile Computer and Device Settings
• Configuring Remote Desktop and Remote Assistance for Remote Access
• Configuring DirectAccess for Remote Access
• Configuring BranchCache for Remote Access

Lab : Configuring Mobile Computing and Remote Access in Windows 7

• Creating a Sync Partnership
• Configuring Power Options
• Enabling Remote Desktop
• Enabling BranchCache

After completing this module, students will be able to:

• Configure mobile computer and device settings on a Windows 7 client computer
• Configure Remote Desktop and Remote Assistance on a Windows 7 client computer
• Configure DirectAccess on a Windows 7 client computer for remote access
• Configure BranchCache on a branch office Windows 7 client computer

This course has been especially designed to take a delegate towards the Microsoft Windows 7 Enterprise Desktop Support Technician. This course prepaeres a delegate for Exams 70-680 and 70-685. By passing these, a delegate will gain an IT Pro level qualification

Before attending this course, students must have:

• Experience installing PC hardware and devices
• Basic understanding of TCP/IP and networking concepts
• Basic Windows and Active Directory knowledge
• The skills to map network file shares
• Experience working from a command prompt
• Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server
• Basic understanding of security concepts such as authentication and authorization
• An understanding of the fundamental principles of using printers