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About Us | Case Studies
| Client: Organix |
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Organix Brands' continued growth meant that their IT strategy needed to evolve to meet the changing demands of the business. They turned to Blue Chip to help implement cutting edge technologies to ensure it maintains its market-leading position and high levels of customer service.
>> The Client
Organix, the UK's pioneering organic baby food brand. Since the business started in 1992, the organic baby food market has grown massively and Organix continues to lead the way.
Organix's expansion has placed increased emphasis on the performance, efficiency and reliability of all their technology services. Therefore, they employed Blue Chip to design and implement a new core IT infrastructure - servers, storage and voice communications; and deliver a managed service that would provide strategic direction and operational support for their staff and systems.
>> Solution
The existing servers were virtualised using VMware's vSphere 4 and storage was centralised with an EMC SAN improving business continuity and reducing ongoing operational and capital expenditure. The existing PBX telephone system was replaced with a Cisco Unified Communications solution delivering simplified management.
In addition to the new technology Organix put a Blue Chip Platinum Managed Service in place to provide the support and strategic direction required. This service includes:
l A technical service desk for full user and technical support
l Round the clock system monitoring to deliver full system visibility and uptime
l Weekly system administration to deliver optimal system performance, security and reliability
l Service Management with regular reporting against KPIs, monthly meetings and IT strategy planning
>> Success and Company Benefit
The new technologies have reduced the number of Organix servers by two-thirds and are now helping to reduce their carbon emissions, operating costs and IT management overheads.
The managed service is providing IT support, management and strategy that would be cost prohibitive for a small business to deliver internally. In addition, the breadth and depth of the service means that Organix can concentrate on what they do best - making the best, nutritious, healthy and organic baby food.
Kevin Joy, Organix's FD comments, "As a business that exists to give children the best start in life, these recent developments mean we can continue with that vision and improve our business. Blue Chip worked with us to restructure our support, which has seen us move to a Managed Service agreement for additional support. With fantastic new premises and IT support, 2010 promises to be a great year for us."
Technical Solution
- VMware vSphere 4
- Cisco Unified Communications Manager Express
- HP ProLiant DL380 servers
- EMC CLARiiON AX4 SAN
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