J F Finnegan looked to service provider Blue Chip to support their IT infrastructure and users in addition to developing a robust and secure computing platform.
>> The Client
J F Finnegan is South Yorkshire's Premier design, build and development Company working for both the Public and Private sector on a traditional and a design & build basis, contracts range from £1million to £50million. Finnegan aims to create quality, modern, sustainable developments that are commercially successful and demonstrate both social and environmental responsibility. Finnegan's commitment to quality and excellence is demonstrated through its ISO 14001 and 9001 accreditations.
After experiencing a drop in the quality of IT support from their existing provider, the management team realised their strong business need for a reliable and superior external support service that would meet their commercial requirements.
>> Solution
Blue Chip was selected from a number of contenders to deliver a comprehensive support service including remote service desk; around the clock server monitoring with Blue Chip's bespoke service; and project management services.
The solution was designed to complement Finnegan's internal support team providing an escalation point for complex issues; a cost effective mechanism for troubleshooting any day to day issues; and offering expert technical advice and opinion.
>> Success and Company Benefit
Following on from an initial infrastructure review to document the existing IT systems, coupled with a full understanding of the organisations processes and procedures, Blue Chip identified areas where network enhancements could significantly improve Finnegan's operation. These changes were managed and implemented quickly and efficiently by Blue Chip's project services team.
Subsequently, Blue Chip installed new server hardware and software to support the implementation of Workspace™; a DMS application which helps manage projects throughout the construction supply chain and is a key tool for delivering consistent high quality at Finnegan.
Chris Cousins, IT and Communications Manager for Finnegan said, "As we manage multiple large projects concurrently we are very dependent upon our IT to deliver results. Blue Chip showed that they understood our needs, provided technical excellence and high quality services".
“REQUIRMENT : IT CONSOLIDATION AND DESKTOP MANAGMENT
GSI Westwind selected Citrix specialist Blue Chip to help consolidate their IT, providing an easy to manage desktop solution for all users, low ongoing support costs and a reduced carbon footprint.”
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