Client: Siemens Traffic Controls

REQUIREMENT: MANAGED SERVICES

Over utilised resources and an increasing number of technological failures led Siemens Traffic Controls to look to ICT Reseller Blue Chip Data Systems to provide a managed service of onsite experts to support business-wide IT issues and the needs of all Siemens Traffic Control Users

>> The Client

In the UK Siemens Traffic Controls designs, manufactures, installs and maintains more of the UK's road traffic controls infrastructure than any other company. Siemens wanted to reduce the time and money they spent ensuring that their IT systems were fully functioning and properly managed in order to channel their focus into growing the business. Existing Traffic employees were being over utilised with IT issues, which led to a subsequent failure to meet the Information System demands initiated by senior level management and their user base.

>> Solution

As a result of a long-term business relationship in which Blue Chip demonstrated a clear understanding of Siemens Traffic's business requirements, objectives and ethics, Blue Chip Data Systems were contracted to provide a Managed Service of eight full-time experts, responsible for the management and support of business-wide IT issues. This team is responsible for the continuous monitoring, management and improvement of service delivery activities to provide Siemens Traffic with an ever more efficient and cost-effective IT Support Service.

>> Success and Company Benefit

Through the implementation of an onsite team of experts, Siemens Traffic is assured that corrective action is immediately implemented when necessary, which has proved condusive to an increase in employee productivity and a decrease in downtime. Furthermore, Traffic reported a customer satisfaction level of 93.4% in relation to their IT support and a saving of £540,000 in IT Support Costs over a 3 year period. The IT Manager of Siemens Traffic, Wendy Barnard states "As the biggest designer and manufacturer of traffic controls in the UK, we required a team of highly skilled IT specialists, based onsite, to manage and support the IT issues of all Siemens Traffic Controls users. Blue Chip Data Systems proved to be professional, competent and extremely helpful, which is why 3 years later, they are continuing to provide us with high quality and innovative ICT solutions and support".

Technical Solution

• Internal Service Desk managed by 8 full time staff
• Supports 779 IT Users Across 26 Sites
• Supports in Excess of 950 IT Assets and 55 Servers
• Average Monthly Call Rate: 950 Calls