Service Desk Engineer

Application closing date: 29th February 2012

£DOE

As a Service Desk Engineer for Blue Chip you would be responsible for providing IT technical support and advice to fellow colleagues and customers. You will be responsible for maintaining an accurate log of requests, with fault details and contact information. You will also be required to demonstrate a good understanding of IT and to keep yourself up to date with emerging technologies. Blue Chip runs an in-house training center to ensure that keeping your skills current is easily achievable.

The Service Desk department in Poole is currently manned between the hours of 07:00 to 22.00, Monday to Saturday (excluding English public holidays) so you will be required to work shifts between those hours. We also have a 24/7 service desk which operates Monday to Sunday to provide our customers with the best service levels possible.

You will be required to:

• Provide day to day support to all customers. This will include telephone, email, remote and on-site support (where appropriate).
• You may be required to cover “on call” hours at regular intervals as requested by your Line Manager.
• Maintain an accurate log of requests and incidents in the Service Desk System with fault details and contact information, ensuring that agreed standards and procedures are met in line with agreed SLA’s.
• Take full ownership of an incident, ensuring customers and users are provided with accurate and timely updated information relating to their reported incident/request.
• To maintain personal and professional development to meet the constant changes of the role, participating in appropriate training activities provided.
• Excellent telephone and customer facing skills.
• Advise and assist colleagues in the resolution of incidents logged pertaining to your areas of expertise
• Be a “Team Player”

Blue Chip’s workplace and structure ensures plenty of opportunity for advancement for hard working team members.  If you are a match for our requirements and are looking for a challenging role then this role is for you.

To apply for this role, please send your CV to recruitment@bluechip.uk.com

Due to the high level of applications that we are receiving, we can only respond to successful candidates.